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User management is performed by global administrators through the Global Settings section of the management console. From here, you can create accounts, reset passwords, grant administrator privileges, and manage user lifecycle.
All operations on this page require Global Administrator privileges.

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Accessing user management

Navigate to Global Settings from the user menu in the top-right corner. The Members page displays all users in the system with their current state.
Global Settings Members page in light mode

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Creating user accounts

1

Open the create user form

Click Create user in the top-right corner of the Members page.
2

Enter account details

Provide the user’s email address and set an initial password. Passwords must be at least 8 characters.
3

Add personal information (optional)

Optionally enter the user’s given name and family name for display purposes.
4

Create the account

Click Create user to create the account. The user can now sign in with the provided credentials.
Create User form in light mode
Share the initial password with the user through a secure channel. Users can change their own password after signing in through Account Settings.

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Managing an existing user

Click the edit icon next to any user to open their detail page. From here you can update personal information, change passwords, manage admin status, and control account state.
User detail page in light mode

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Changing a user’s password

As an administrator, you can reset any user’s password without knowing their current password.
1

Open the user detail page

Navigate to Global Settings and click the edit icon next to the user.
2

Click Update password

Click the Update password button in the actions area.
3

Enter the new password

Enter the new password twice to confirm. Passwords must be at least 8 characters.
4

Save the password

Click Update password to apply the change. The user’s existing sessions remain active.
Users can change their own password through Account Settings without administrator intervention. This requires knowing their current password.

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Making a user a global administrator

Global administrators have full access to manage all users, organizations, and platform settings.
1

Open the user detail page

Navigate to Global Settings and click the edit icon next to the user.
2

Grant administrator privileges

Click Make global admin in the actions area. The change takes effect immediately.
The user will see “Global admin” badge next to their name and gain access to Global Settings. To remove administrator privileges, click Remove global admin on the same page.
Ensure at least one global administrator account exists at all times. The system prevents removing admin privileges from the last remaining administrator.

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Scheduling a user for deletion

Deleting a user places their account in a deletion state rather than removing it immediately. This provides a grace period during which the account can be restored.
1

Open the user detail page

Navigate to Global Settings and click the edit icon next to the user.
2

Delete the user

Click Delete user and confirm the action. The account enters the “In deletion” state.
Users in the deletion state:
  • Cannot sign in to the platform
  • Retain their organization memberships and project access (frozen)
  • Can be restored by an administrator
Actual deletion of user data is not yet implemented. Users will remain in the “In deletion” state indefinitely until deletion is implemented or they are restored.

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Restoring a deleted user

Users scheduled for deletion can be restored to active status.
1

Open the user detail page

Navigate to Global Settings and find the user (they will show “In deletion” badge).
2

Restore the user

Click Restore user and confirm. The account returns to active status.
Restored users regain access to all their previous organization memberships and project permissions.

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User states

Users can be in one of three states:
StateDescription
ActiveNormal operating state. User can sign in and access resources.
DisabledAccount is disabled. User cannot sign in but data is preserved.
In deletionScheduled for deletion. User cannot sign in. Can be restored.

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Self-service account settings

Users can manage certain aspects of their own account without administrator intervention:
  • Change password — Users can change their own password through Account Settings (requires current password)
  • View organizations — Users can see which organizations they belong to
  • Update personal information — Users can update their own name and contact details
Access Account Settings from the user menu in the top-right corner of the management console.